Frequently Asked Questions


Customer Questions

How to shop

As you look around the site you can add a zine to your shopping basket by clicking on the basket symbol by each zine ( ), or by clicking on the price for the zine. The page will reload, back where you were having added the zine to the basket. If in doubt look at the number of things in the basket and total value.

When you have finished, or want to check/change what you have ordered select the View / Checkout that will be at the top of every page.

On the View / Checkout page, you can remove unwanted things from the basket if you want to. if your order is finished, click on the "Proceed to checkout" at the bottom of this page.

How long does it take to ship a zine

There are many different suppliers, some send out the zines the day you order them, some take several weeks. You can check on the state of your order by clicking on the link sent in your confirmation email. Until they send the zine, the money is held by Waveney so in the event of a problem refunds can be made.

When is the order sent to the suppliers

As soon as you have paid for the zines the order is in the system and emails the suppliers around the world for your order.

How do Gift Certificates Work

Gift Certificates allow you to give someone a gift of zines. They can then buy the zines they want.

Buying yourself gift certificates, also allows those who don't use credit cards to buy zines immediately then become available (a sort of account).

There is a link to obtain them on the "Fandoms Page" and on the "Checkout Page".

They may be in any currency for any amount.

There is a simple link in the emailed certificate, clicking on this in your mailer should take you into the shop, and place the certificate in your basket as a negative value.

Alternatively if you can enter the shop normally, and at the checkout enter the certificate code(s).

Certificates are used in the order they are placed into your basket, and unused credit will remain on the certificate. For your next use.

If the certificate(s) are insufficient to pay for all the zines, you will need to pay the balance by credit card (or cash/cheque where applicable).

How do I get notified about new zines

Click on the "Tell me about new zines" link at the top of most pages.

When you have registered, we will send you ONE email per month if their are new zines in the fandoms you have selected or if their are new fandoms and you want to be informed about them.

New means new to the Waveney Zine shops, they may have been available elsewhere for some time. An existing zine, that has a wider distribution will also reappear as "new". If there are no zines in the categories you have requested you will not recieve any email.

How secure is the site

The site is on our own server, under our own control.

The credit card handling is via "WorldPay" we never even see your credit card details.

All sensitive information (customer details and what was ordered) is also scrambled.

Cookies

The site uses cookies, but works without them.

If you have cookies enabled, the site remembers your name and address info, for your next visit. This is scrambled using part of the cookie we use, so that it is pretty secure...

If you don't accept cookies, the ordering process will be unaffected, unless you leave the site and return part way through making an order. Then the first part of the order may be lost. This is entirely your choice - but if cookies are used properly (as in this case) there should not be any privacy issues.

How do I find out about my order

In the final confirmation page (and your email confirmation) there is a link to allow you to follow the state of your order.

What payment methods are supported

For all currencies (currently pounds, US dollars, Euros and Australian dollars) credit cards and debit cards are supported. This is through WorldPay - a credit card handling company that works with the NatWest Bank - we never see your card numbers.

We handle Visa, Master Card, Delta and Switch. We do not handle Amex or Diners - these would cost a lot more. We do not handle a few types of special cards that are not valid for online shopping.

For pounds cheques are supported.

For pounds and US dollars cash is supported.

We have contimplated using paypal, but this would cost us more and is more complicated for us, so at present it is not accepted.

I know what I want - how can I make it faster?

Go to the Options page (top left of most pages).

1) Turn off images

2) Change from "Basket symbols" to "Tick Boxes" - then you can select as many items as you want from one page without it having to reload.

I have a problem

If it is about an order you have placed, please check the state of that order first.

Have you looked at these Frequently Asked Questions?

If it is a query about an order, please contact Judith.

If it is a technical query, something did not work, or you have a problem, pleae contact Richard. If possible please tell me when it happened, I might be able to find something in the logs, but they are vast and without knowing when, it is hard.


Supplier Questions

What are the charges?

We add 10% to your prices (or keep 10% of a listed price).

How do I get paid?

You get paid at the begining of each month, for all COMPLETED orders in the previous month.

Payment is currently one of:

How do I list new zines?

Send the details to Richard.

How do I list 2nd hand zines?

Add these yourself from your supplier administration page.

How do I change the prices of zines?

For new zines send the details to Richard.

For 2nd hand zines from your supplier administration page.

How do I remove a zine?

For new zines send the details to Richard, normally they are simply marked as "not available" in the database, that way they can easily be re-instated if ever needed.

For 2nd hand zines from your supplier administration page.

How do I become a supplier?

Send your information to Richard For a Supplier I need to know:

Can I become a 2nd hand only supplier?

Yes, but we only normally do this if you have 20 or more zines - arm twisting and bribery accepted.

How do I change my email address?

Either ask Richard or change it yourself on your supplier page under "My Details".

How do I ask for new features?

Ask Richard - he will probably say no it can't be done, then a few days/weeks later it will be available... :-)

How do I record orders?

Each supplier has their own private webpage to administer their orders, own details and 2nd hand zines.

Can I appear as two separate publishers?

Yes.

Your supplier administration page will be for one of the publishers, from there you can control all orders for all the publishers you appear as. It can be more than two.

When sending details in of zines for listing, please indicate which publisher they should appear from.

Can two separate publishers appear as one?

Yes.

Just inform Richard which zines are from which supplier.


Other Questions

Why do we do it?

We are mad!

Can we use the shopping facilities for other items?

Yes. If they are fannish, they can be simply added to the shop.

If you want a shop for your website, or you want a website please contact Richard .


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